Video Issues
Occasionally, videos and course may run into issues with loading, buffering, or stopping/starting. Here's a simple checklist to get your videos running smoothly:
If you encounter persistent video playback issues, it is important to systematically troubleshoot to identify and resolve the root cause.
Common Causes of Playback Issues
Before diving into fixes, the following are typical reasons for video playback issues on learning platforms:
Understanding the common causes of playback issues can help in applying the right fixes effectively.
Browser-specific configurations
Cache or cookie accumulation
Connectivity problems (e.g., VPN interference)
Device compatibility
Use Google Chrome: It performs best for video playback.
Adjust Video Quality: Manually set a lower video quality by clicking the gear icon. Start with the lowest quality (270p) then work your way up if your videos load correctly.3. Restart Your Device: After clearing the cache, perform a full restart of your device. This can help resolve temporary glitches.
General Tech Troubleshooting
Clear Your Cache: Clear your cache and cookies in Google Chrome or Safari.
Turn off VPN: If you're using a VPN, please deactivate it for best performance. See below for more on VPN issues.
Fresh Start: Log out, close your browser, reopen it, and log back in.
Disable Third-Party Apps: Turn off third-party apps and browser extensions, as well as firewalls and traffic blockers.
Basics: Make sure your device and browser are up to date, and that you have a strong internet connection.6. Try a Different Browser: If one browser causes issues, try accessing the content from a different web browser.For detailed steps on how to clear your browser's cache and cookies, refer to this guide: Clearing a browser's cache/cookies.7. Check for Specific Video Conflicts: Sometimes, a specific video may have cached an outdated version, causing buffering or loading issues. Clearing the cache and cookies usually resolves this.
VPN Issues
To protect our site, we block suspicious web traffic. When you use a VPN, it makes your web traffic anonymous, which can sometimes appear suspicious to our automatic protocol. If you're using a VPN and have trouble accessing our site, we recommend connecting to a different VPN server location, trying a different VPN protocol, or disabling the VPN entirely.