Assigned assessments from your program can be found under the Assessments tab of your account. If you don't see any exams there, please contact your faculty.
If your program assigned the assessment with the lockdown browser, you'll need to use Respondus to access the exam.
Start the assessment from your standard browser
Once Respondus opens, you will be asked to login again
Step-by-Step Troubleshooting Guide
Follow these steps to resolve most issues with Respondus LockDown Browser:
Uninstall and Reinstall: - Remove all existing installations of Respondus LockDown Browser. - Download and install the latest version for your operating system.
Install the Latest Version: Make sure you're using the most recent version of Respondus
Check Device Compatibility: - Use a Windows PC or Mac computer. - Avoid unsupported devices like Chromebooks, tablets, and mobile phones.
Browser: Try a different internet browser
Optimize Network Settings: - Disable VPNs or IP-masking tools. - Ensure a stable internet connection.
Try Alternatives: - Use a different web browser or computer if issues persist. - Open the exam platform in incognito mode.
Pro Tips and Best Practices
Always start assessments from your regular browser, not directly from Respondus.
Avoid using VPNs or network tools that may cause IP mismatches.
Keep your browser and operating system updated to the latest versions.
If you are still not able to access the assessment, please contact us at programsupport@blueprintprep.com