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How can I manage, extend, or upgrade my subscription?

Adina Dyer avatar
Written by Adina Dyer
Updated this week

Managing, Extending, or Upgrading Your Subscription

This article provides a clear guide to help you navigate options related to subscriptions effectively.

Subscription Management

Subscription Renewals

  • Subscription Accounts: If you have a subscription-based account, your plan automatically renews every billing period (e.g., monthly). There’s no need to manually extend your subscription as continued access is included with each auto-renewal.

  • Non-Subscription Accounts: For non-subscription accounts, extensions may be available if supported by your plan. To verify, check if an 'Extend My Access' option is visible on your account order page. If available, purchasing the extension will add another billing cycle to your access.

Upgrades and Changes to Plan

  • Upgrading your plan is not available within the same subscription. To switch to another plan, cancel your current subscription before it renews and then purchase the new product as a separate subscription.

Key Notes for Non-Subscription Accounts

  • When upgrading to plans, ensure your current subscription fully expires before completing the new purchase. Using your remaining access period before transitioning ensures maximum utility of your current subscription.

Troubleshooting Subscription Management Issues

“Extend My Access” Option Not Visible

If the 'Extend My Access' option is missing, it typically means that extension or upgrade features are not available for your current plan. In these situations, consider:

  1. Continuing to use your current subscription until it expires.

  2. Canceling your subscription and purchasing the desired upgrade once your account is no longer active.

Summary

  • Subscriptions automatically renew unless canceled; no manual extension is required for subscription accounts.

  • Non-subscription users can often extend access through the 'Extend My Access' option, if visible.

  • Plan upgrades require cancellation of the current plan prior to renewal, followed by purchasing the desired package.

  • For any issues, consult the above troubleshooting steps for further guidance.

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